Policies
SHIPPING
Since Spartan Epoxies ships it’s products via common carriers and Fedex and UPS, sometimes minor damages or delivery issues may occur and are beyond our control, therefore do not schedule contractors or painters until you have received your order correctly and in usable condition, as Spartan Epoxies will not be responsible for ‘lost time’ or other labor issues caused by material shipment delays. Coatings packaged in ‘over boxes’ or ‘over pails’ that contain sealed coatings in the package must be checked prior to starting your project. Please check all orders carefully upon receipt for proper colors and items since Spartan Epoxies will not be responsible for replacement, damages or mis-shipments if not brought to our attention prior to the starting of your project, and allowing us reasonable time to correct any shipping or packing problems. In case of replacement, most coatings cannot be express shipped due to hazmat regulations. Please make sure that personnel are available to accept packages when shipped, as Spartan Epoxies cannot be held responsible for freezing or other weather-related damages to our products for materials left outside if no one is available to receive them.
WHEN YOUR BILLING AND SHIPPING DO NOT MATCH
SHIPPING TO ANOTHER ADDRESS OTHER THAN YOUR BILLING ADDRES? We understand sometimes you have to ship to your business or another address, and your billing address on your credit card is different. When this happens you must send us a photo of your Drivers License or state issued ID. On a piece of paper, put your drivers license on top of the paper, then give us your order number, billing address, write "In regards to my order #, I'm requesting that you ship my full order to a new address. Write the new address. Print your name, sign and date it. Next, email us the photo to spartanepoxies@gmail.com or you may fax this to us at: 724-765-0606. This process / policy is in place to protect you as the card holder.
Thank you very much and we are sorry for any inconvenience this process may have caused you. See example images.
COLOR VARIATIONS
Please note that epoxies and industrial type coatings are specialty products, unlike traditional latex or ‘home use’ types of paints and therefore between batches and orders of our products there may be slight color variations, therefore always make sure to order enough product for your project, as Spartan Epoxies may not be able to supply you with additional product from the same matching color batch. Slight color variations between batches and orders are not covered under our warranty. Please note that specialized products such as we carry do not hold colors sometimes between batches, and to color swatches due to the manufacturing process. If, when applying your color it does not look correct, stop immediately and contact us. We suggest to mix (if applicable) and apply a small amount to a test area to assure your satisfaction with the color. Once you have applied the product, if the color is wrong or ‘off’, Spartan Epoxies cannot be responsible if prior testing was not done.
SHIPPING FEES
Shipping on our website is estimated and is the responsibility of the customer to pay total shipping costs incurred. Which may include or be in combination with UPS, USPS, or freight LTL. If you would like to receive an accurate shipping quote please contact your sales representative, call our toll free number, email spartanepoxies@gmail.com, or you can start a chat. Shipping quotes may take up to 24 hours to obtain. Additionally, please keep in mind that even quotes shipping charges are only valid for 36 hours and if you request call ahead, lift gate etc those are add on services that you are responsible for. Please ensure you select the proper shipping method as selecting the incorrect shipping method could delay your order.
VOC REGULATIONS
Recent changes to environmental laws regulating VOC’s vary widely by state and even within certain states. Canada has recently initiated lower VOC regulations too. Spartan Epoxies reserves the right to substitute ‘lower VOC’ epoxy products or systems of equal to or better quality for online orders. If these substitutions are higher priced, you will be notified. These changes mostly affect our solvent-based products such as our Topcoats amongst others. We will make every attempt to notify purchaser of any substitutions, but Spartan Epoxies is bound by the legal requirements to not ship certain higher VOC products to certain states. Please call or email our office for clarification or verification that your potential purchase can be shipped to your location. We offer a wide range of coatings that can be shipped to all 50 states that would replace any product that was regulated.
PACKAGING
Photos of Spartan Epoxies containers and packaging are representative only and actual containers, exterior labeling and packaging may vary significantly from Online Store or website photos. We do though assure you that all of our products are shipped 100% as described on our website and published technical data. Certain Spartan Epoxies Products are manufactured for us to our specifications by outside manufacturers, and may from time to time get shipped in non-Spartan Epoxies marked containers.
CUSTOMER RESPONSIBLITY FOR SURFACE TESTING
Spartan Epoxies products are sold for specific applications normally for concrete or wood. Application to other types of surfaces such as tile, rubber, laminate, VCT, fiberglass, asphalt, metal, etc may need special preparation methods or primers. Spartan Epoxies always recommends that small test quantities be obtained for testing prior to coating your surfaces to assure that our products to not interact improperly since we cannot be responsible for improper interactions between our products and sub surfaces. Customers should request liquid samples from Spartan Epoxies to determine surface porosity and final finish desired since Spartan Epoxies cannot be responsible for surface texture and porosity conditions in the field which can greatly affect final outcome and finish. It is the customer’s responsibility to obtain from us technical data sheets and/or test samples for review to assure no improper interactions with your surfaces. Spartan Epoxies’s liability is strictly limited to replacement of a like amount of material originally purchased or a refund. Spartan Epoxies will not be liable for any labor, damages, or other charges as related to the project. Customers are also responsible for doing proper moisture testing on all surfaces to determine that moisture levels do not exceed 3 lbs/1000 sq ft/24 hours. Moisture levels beyond this reading require special moisture barrier pre-application coatings. Contact Spartan Epoxies for details prior to purchasing or applying.
SHIPPING POLICIES
Orders placed online have shipping charges added automatically. Charges will be manually adjusted for any shipments outside of the 48 states. Job on Pallet online orders will have shipping charges added manually.
All orders shipping to Canada will have additional shipping changes added manually when your order is processed since our website is unable to accurately calculate Canadian shipping fees. Any cross border fees, HST/GST, and other clearance/custom fees are the responsibility of the recipient. Larger projects and quoted jobs, please contact our office for discounted shipping rates, as normally significant savings are available using motor carriers.
RETURN AND CANCELLATION POLICY
You must pay to ship products back to us. We will deduct the *cost of shipping plus a 25% restocking fee once order has been shipped. If you cancel your order within 48 hours / or it hasn't left our facility then there is no charge. If you requested a hot rush, then you must cancel within 12 hours, the 25% restocking fee will be enforced plus shipping cost. If you plan on returning your order, you must ship each kit in it's original packaging, both Part A and Part B must be together, unopened, and not damaged. No partial orders will be accepted for return. Part A and Part B of a kit is 1 product. We do not accept parts of kits as we can not resell the product. The products must me unopened, in their original packaging, and have no blemishes or dents on the cans. You must ship the products back letting UPS know that the products are hazmat. You can not send the products back in unmarked boxes as this is illegal and very dangerous. If you ship hazmat products back in unmarked boxes no refund will be given. Sorry no exceptions. For urethanes and polyaspartics we do not offer a return policy as the shelf life is half of epoxies. NO RETURNS AFTER 5 DAYS. Sorry no returns for custom flake orders. If you deny shipment, you will need to pay for the shipping to come back to our facility. Custom flake orders are custom and we can't resell them and that is the reason we do not accept returns for custom flake orders. Sorry for the inconvenience.
Always put your lids back on your empty cans, and save them in case you claim issues. This will keep the left over epoxy in a suitable state for our chemists to test.
*If you received free shipping we will conduct research and charge you the exact price we were charged to ship your order or specific product.
DISPUTES: Disputes arising from the purchases from Spartan Epoxies whether by phone or by internet shall be adjudicated in Superior Court of P.A./Washington County, USA.